Terms & Conditions

The purpose of these General Conditions of Use (hereinafter, Conditions) is to regulate access to and use of ramon.paris and ramonparis.com. For the purposes of these Conditions, ramon.paris and ramonparis.com shall be understood to mean: the external appearance of the screen interfaces, both statically and dynamically, i.e. the navigation tree; and all the elements integrated both in the screen interfaces and in the navigation tree (hereinafter, Content) and all those online services or resources that may be offered to Users (hereinafter, User).

Identification details

In compliance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), the identifying details of this website are set out below:

This website Ramon.paris and ramonparis.com (hereinafter ramon.paris) are the property of Ramón Ernesto París García, with ID number 46430360F and registered office at c/Doctor Klein 168,1-1. Cardedeu 08440. You can contact us by e-mail: shop@ramon.paris or by telephone 662360439.

USERS:

Access, browsing and use of ramon.paris, as well as the spaces enabled for interaction between customers, and the User and Ramón París García, such as comments and/or blogging spaces, confers the condition of User, and therefore the User accepts, from the moment he/she starts browsing ramon.paris, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations that must be complied with as the case may be. Given the relevance of the above, the User (hereinafter, the customer) is recommended to read them each time he/she visits ramon.paris.

The aforementioned Terms and Conditions shall apply independently of the General Terms and Conditions of Business that may be mandatory.

Conditions of use:

ramon.paris provides access to a multitude of information, services, programmes or data on the Internet belonging to ramon.paris.

The customer assumes responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or content.

In such registration, the customer is responsible for providing truthful and lawful information. As a consequence of this registration, the customer may be provided with a password for which he/she shall be responsible, and undertakes to use it diligently and confidentially.

Ramón París García’s ramon.paris website provides a wide range of information, services and data. The User assumes responsibility for the correct use of the same. This responsibility extends to:

The User must refrain from obtaining or even attempting to obtain the Contents by using means or procedures other than those which, as the case may be, have been made available for this purpose or have been indicated for this purpose on the web pages where the Contents are found or, in general, those which are normally used on the Internet for this purpose, provided that they do not entail a risk of damage or disablement of the Website and/or the Contents.

Ramón París García reserves the right to remove all comments and contributions that violate the law, respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, spamming, that threaten youth or childhood, public order or safety or that, in his opinion, are not appropriate for publication.

In any case, Ramón París García will not be responsible for the opinions expressed by Users through comments or other blogging or participation tools that may exist.

Mere access to this Website does not imply the establishment of any type of commercial relationship between Ramón París Ilustrador and the User.

The User declares that he/she is of legal age and has sufficient legal capacity to be bound by these Conditions. Therefore, this Ramón París García Website is not aimed at minors. Ramón París García declines any responsibility for failure to comply with this requirement.

The Website is primarily intended for Users residing in Spain. Ramón París García does not guarantee that the Website complies with the legislation of other countries, either wholly or partially. If the User resides or is domiciled in another place and decides to access and/or browse the Website, he/she does so at his/her own risk and must ensure that such access and browsing complies with the local legislation applicable to him/her, and Ramón París García accepts no liability whatsoever that may arise from such access.

Data protection

ramon.paris complies with the guidelines of the General Data Protection Regulation of the European Union (hereinafter “GDPR”) and ensures the correct use and processing of the user’s personal data. To this end, together with each form for collecting personal data, in the services that the user may request from ramon.paris, the user will be informed of the existence and acceptance of the specific conditions for the processing of their data in each case, informing them of the responsibility of the file created, the address of the person responsible, the possibility of exercising their rights of access, rectification, cancellation or opposition, the purpose of the processing and the communication of data to third parties where appropriate.

If you would like more information on how we use your data, please consult our Privacy Policy page.

Likewise, ramon.paris informs you that it complies with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce and will request your consent to the processing of your e-mail for commercial purposes at all times.

Intellectual property rights

All trademarks, trade names or distinctive signs of any kind that appear on the Website are the property of ramon.paris / Ramón París García or, where appropriate, of third parties who have authorised their use, and it may not be understood that the use of or access to the Website and/or the Contents attributes to the User any right over the aforementioned trademarks, trade names and/or distinctive signs, and it may not be understood that any of the exploitation rights that exist or may exist over the said Contents have been transferred to the User. Likewise, the Contents are the intellectual property of ramon.paris / Ramón París García or of third parties where appropriate, therefore, the Intellectual Property rights are owned by ramon.paris / Ramón París García or by third parties who have authorised their use, who have the exclusive rights to exploit them in any way and, in particular, the rights of reproduction, distribution, public communication and transformation. Unauthorised use of the information contained on this Website, as well as any breach of the Intellectual or Industrial Property rights of ramon.paris / Ramón París García or of third parties included on the Website who have transferred content will give rise to the legally established responsibilities.

Ramón París García, by itself or as an assignee, is the owner of all the intellectual and industrial property rights of ramon.paris, as well as of the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts, trademarks or logos, combinations of colours, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). They are, therefore, works protected as intellectual property by the Spanish legal system, being applicable to them both the Spanish and Community regulations in this field, as well as the international treaties relating to the matter and signed by Spain.

All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorisation of Ramón París García, are expressly prohibited without the authorisation of Ramón París García.

The User undertakes to respect the intellectual and industrial property rights of Ramón París García. You may view the elements of ramon.paris or even print them, copy them and store them on the hard disk of your computer or any other physical medium as long as this is exclusively for your personal use. The User, however, may not remove, alter or manipulate any protection device or security system installed on the Website.

In the event that the User or third party considers that any of the Contents of the Website involves a violation of the rights of protection of intellectual property, he/she must immediately notify Ramón París García via the contact details in the GENERAL INFORMATION section of this Legal Notice and General Conditions of Use.

Linking policy

The Ramón París García Website places or may place at the disposal of Users means of linking (such as, among others, links, banners, buttons), directories and search engines that allow Users to access websites belonging to and/or managed by third parties.

The installation of these links, directories and search engines on the Website is intended to make it easier for Users to search for and access information available on the Internet, and may not be considered a suggestion, recommendation or invitation to visit them.

Ramón París García does not offer or market on its own behalf or through third parties the products and/or services available on these linked sites.

Likewise, neither does it guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property that can be accessed through the links.

Ramón París García will not under any circumstances review or control the content of other websites, nor does it approve, examine or endorse the products and services, content, files or any other material on the linked sites.

Ramón París García accepts no liability for any damages that may arise from access, use, quality or legality of the contents, communications, opinions, products and services of websites not managed by Ramón París García and which are linked to this Website.

Users or third parties who create a hyperlink from a web page of another, different, website to the Ramón París García Website should be aware that:

The reproduction – in whole or in part – of any of the Contents and/or Services of the Website is not permitted without the express authorisation of Ramón París García.

Neither may any false, inaccurate or incorrect statement be made about the Ramón París García Website, nor about the Contents and/or Services of the same.

With the exception of the hyperlink to the home page, the website on which the hyperlink is established shall not contain any element of ramon.paris, protected as intellectual property by Spanish law, unless expressly authorised by Ramón París García.

The establishment of the hyperlink does not imply the existence of a relationship between Ramón París García and the owner of the website from which it is established, nor the knowledge and acceptance by Ramón París García of the contents, services and/or activities offered on said website, and vice versa.

No frames shall be created with the pages of the Website or on the pages of the ramon.paris / Ramón París García Website.

Disclaimer of warranties and liability

Ramón París García does not guarantee the continuity, availability or usefulness of ramon.paris, or of the Contents or Services. Ramón París García will make every effort to ensure the proper functioning of the Website, however, it is not responsible for nor does it guarantee that access to this Website will be uninterrupted or error-free.
Neither does it accept responsibility for or guarantee that the content or software that can be accessed through this Website is free of error or that it will not cause damage to the User’s computer system (software and hardware). Under no circumstances shall Ramón París García be liable for any loss, damage or harm of any kind arising from accessing, browsing and using the Website, including, but not limited to, that caused to computer systems or that caused by the introduction of viruses.

Ramón París García also accepts no liability for any damage that may be caused to users through inappropriate use of this Website. In particular, it accepts no responsibility whatsoever for any telecommunications failures, interruptions, faults or defects that may occur.

Modifications

Ramón París García reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website and the Contents and Services that may be incorporated therein. The User acknowledges and accepts that at any time Ramón París García may interrupt, deactivate and/or cancel any of these elements included in the Website or access to them.

Legal action, applicable law and jurisdiction

Ramón París García reserves the right to bring any civil or criminal action it deems necessary for improper use of the Website and its Contents, or for breach of these Conditions.

The relationship between the User and Ramón París García will be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise in relation to the interpretation and/or application of these Conditions, the parties will submit their disputes to the ordinary jurisdiction, submitting themselves to the judges and courts that correspond according to law.

Comments

If the opinions received infringe the law, ethics or morality (abusive advertising, defamation, insults, comments out of context…), ramon.paris reserves the right to refuse or modify such opinions.

The present General Conditions of Sale regulate the contractual relationship for the acquisition of the serialized works of art that Ramon París García offers on www.ramon.paris / www.ramonparis.com.

The General Conditions of Sale described below govern exclusively the contractual relationship between any user of this Web Site www.ramon.paris, ramonparis.com (hereinafter “Customer”) and the seller, www.ramon.paris, ramonparis.com (Ramon Paris Garcia, NIF 46430360F, hereinafter “ramon.paris”) and owner of the online store: www.ramon.paris and ramonparis.com.

This document (as well as all other documents mentioned herein) regulates the conditions governing the use of this Website (www.ramon.paris, ramonparis.com) and the purchase or acquisition of serial artwork and/or services on it (hereinafter, Conditions). In addition to reading these Conditions, before accessing, browsing and/or using this website, the Client must have read the Legal Notice and the General Conditions of Use, including the cookies policy and the privacy and data protection policy of Ramón París García. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the Client agrees to be bound by these Conditions and all of the above, so if you do not agree with all of the above, you should not use this Website.

Likewise, it is informed that these Conditions may be modified. The Customer is responsible for consulting them each time he/she accesses, browses and/or uses the Website, as those in force at the time the purchase of products and/or services is requested will be applicable.

For any questions that the Customer may have regarding the Conditions, he/she may contact the owner using the contact details provided above or, where appropriate, using the contact form.

1. THE CUSTOMER

The Customer assumes responsibility for the correct use of ramon.paris. This responsibility shall extend to:

The Customer declares to be over 18 years of age and to have legal capacity to enter into contracts through this Website.

The shop is primarily intended for Customers residing in Spain. Ramón París García does not ensure that the Web Site complies with the laws of other countries, either in whole or in part. Ramón París García disclaims any liability that may arise from such access, nor does it ensure shipments or provision of services outside Spain.

The Customer may formalize, at its option, with Ramón París García the contract of sale of the products and / or services desired in any of the languages in which these Conditions are available on this Web Site.


2. PURCHASE PROCESS

The duly registered Customer may purchase on the Website by the means and ways established. They shall follow the online purchase and/or acquisition procedure of www.ramon.paris, during which several serialized artworks and/or services may be selected and added to the cart, basket or final purchase space and, finally, click on “Proceed to checkout”.

Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

The Customer must complete the entire purchase process and make the payment with any of the systems that the page provides. Subsequently, the Customer will receive an email confirming that Ramón París García has received your order or purchase request, ie, order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where appropriate, this information may also be made available to the Customer through your personal space connection to the Website. The order confirmation is not valid as an invoice, only as proof of purchase.

Once the purchase procedure has been completed, the Customer consents to the Website generating an electronic invoice that will be sent to the Customer by e-mail and, where appropriate, through his personal connection space on the Website. Likewise, the Customer may, if he so wishes, obtain a copy of his invoice on paper, by requesting it to Ramón París García using the contact spaces on the Website or through the contact details provided above.

The Customer acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question and which are shown next to the presentation or, where appropriate, image of it on its page on the Website, indicating, by way of example, but not exhaustive, and on a case-by-case basis: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which they will be carried out and/or cost of the services; and acknowledges that the placement of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments involved during the transactions made on the Website could be filed and kept in the computerized records of Ramón París García in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that in this regard are applicable, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

3. THE SERIALIZED WORK OF ART: AVAILABILITY

All purchase orders received by Ramón París García through the Website are subject to the availability of the serialized artwork and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of services. Should difficulties arise in the supply of the serialized artwork or should it not be in stock, Ramón París García undertakes to contact the Client and reimburse any amount that may have been paid by way of payment. This shall also apply in cases where the provision of a service becomes unfeasible.

THE SERIAL WORK OF ART : Warranties

ramon.paris products, as serialized and handcrafted works of art, may present non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore they will be part of the individual appearance of the work, and will not be a defect. As a serialized and numbered work, each piece is an original in itself.

It is understood that the products are in conformity with the contract provided that: they conform to the description made by Ramón París García and possess the qualities presented therein; they are suitable for the uses to which products of the same type are ordinarily put; and they present the usual quality and performance of a product of the same type and that they are fundamentally to be expected of the same. When this is not the case with respect to the products delivered to the Customer, the Customer shall proceed as indicated in the section Return of defective products or error in shipment

4. PRICING AND PAYMENT

The prices published on the Website are the final prices, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially with regard to VAT. In accordance with article 136 of the VAT law, works of art such as original serigraphs of limited print runs of 200 copies are exempt from VAT.

The items offered exclude shipping costs, which will be added to the total amount at the time of selection of the shipping method by the Customer, and where the Customer will consult the available shipping methods and costs and freely choose the one that suits him/her best.

Prices may change at any time, but any changes will not affect orders or purchases for which the Customer has already received an order confirmation.

Accepted means of payment will be: PayPal, and Bank Transfer or Bizum.

Ramón París García uses all means to ensure the confidentiality and security of payment data transmitted by the Customer during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

In any case, by clicking on “Place order” the User confirms that the payment method used is his own.

Purchase orders or purchases in which the Customer selects bank transfer as a means of payment will be reserved for 5 calendar days from the order confirmation in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by Ramón París García for the Website. When the system receives the transfer, the order will be prepared and managed for shipment. By this method of payment, the Customer must ensure that correctly enter the exact amount of the purchase order, as well as the account number and the reference of the transfer. In case of error, Ramón París García will not be able to validate the order, which will be canceled.

5. Shipment and delivery

ramon.paris ships to mainland Spain and Balearic Islands, European Community and other European countries and North America. The purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the Customer and, in any case, within a maximum period of 45 calendar days from the date of order confirmation. Delivery times and prices can be consulted here.

If for any reason, which was attributable to him, Ramón París García could not meet the delivery date, will contact the Customer to inform him of this circumstance and the Customer may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

The purchased products will be delivered to the person and address indicated in the order. By default, invoices will be sent to the email address indicated by the customer at the time of registration on our website.
On Saturdays, Sundays and holidays, there will be no departure or delivery of orders. However, their delay will not imply neither cancellation of the order nor any compensation.
An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is the customer’s responsibility to check the condition of the serialized artwork upon receipt and to indicate any anomalies on the delivery note.

An order is considered delivered when the carrier delivers the package(s) to the customer and the customer signs the delivery receipt document. It is the customer’s responsibility to check the condition of the goods upon receipt and to indicate any anomalies on the delivery note.

In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), purchase orders for delivery and/or provision shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be that legally in force at any given time depending on the specific item in question.

In this same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of 28 November 2006 on the common system of VAT, purchase orders shall be located, for delivery and/or supply, in that Member State of the European Union in which the address appearing on the purchase order is located and, therefore, the applicable VAT shall be that in force in that Member State.

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Law 37/1992, and Directive 2006/112, without prejudice to the application of taxes and duties under the regulations in force in each of these territories. The Customer must take into account that in these territories there could be situations in which taxes and customs duties are applied and accrued at destination, in accordance with the regulations in force, and that these could be borne by the Customer.

For all other locations, other than the above, where the purchase orders will be located, for their delivery and/or performance, the regulations in force at any given time will be applied; the Customer must take into account that this could generate the application and accrual of taxes and customs duties at destination, in accordance with the regulations in force at destination, and that these could be borne by the Customer. For further information, the Customer should contact the customs office at destination.

6. Refunds

Our policy, in compliance with current regulations, is to grant the right of withdrawal of any product purchased in our store within 14 calendar days from the date of receipt.

The Customer, as a consumer and user, makes a purchase on the Website and therefore has the right to cancel the purchase within 14 calendar days without justification. This withdrawal period will expire 14 calendar days from the day that the Customer or a third party authorized by it, other than the carrier, acquired the serialized works of art on the Website of Ramón París García, or in the case of a service contract, 14 calendar days from the day of the conclusion of the contract.

Before making the return, the Customer must notify the Customer Service Department, by writing an email to shop@ramon.paris. To meet the withdrawal deadline, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the expiry of the corresponding period of 14 working days.

The Customer will be responsible for the return shipping costs. In addition, for the return to be accepted by ramon.paris:

– Works must be returned within 14 working days from the date of communication of the return by the Customer.

–The artworks must be returned in their original envelope/packaging.

– The works must be in good condition, must not have been intervened, modified or damaged.

The Customer may return or send the products to Ramón París García at:

C/Doctor Klein 168, 1-1. 08440 Cardedeu, Spain.

And it must do so without undue delay and, in any case, no later than 14 calendar days from the date on which Ramón París García was informed of the withdrawal decision.

Within a maximum period of 14 days from receipt of the return, if everything is correct, Ramón París García will refund all payments received, including shipping costs (with the exception of additional shipping costs chosen by the Customer) without undue delay and, in any case, no later than 14 calendar days from the date of receipt of the notice of withdrawal.

The Customer acknowledges that there are exceptions to the right of withdrawal, as stated in Article 103 of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products.

In this same sense governs the provision of a service that the User could hire on this Web Site, as this same law states that the right of withdrawal will not assist customers when the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by Ramón París García, he will have lost his right of withdrawal.

In any case, no refund will be made if the works have been used beyond the mere opening, are not in the same condition in which they were delivered or have suffered any damage after delivery.

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Return of defective products or shipment error

If the reason for the return is that the returned item is defective or does not correspond to what was requested in the order, you should contact Ramón París García immediately and let him know the existing disagreement (defect / error). Ramón París García will bear the cost of return and reshipment. The refund will be made by the same means of payment that the Customer used to pay for the purchase.

If the reason for the return is that the order does not satisfy you, we will refund the amount but not the shipping and return costs. The Customer will then be informed on how to proceed with the return of the work(s), which will be examined and the Customer will be informed, within a reasonable period of time, whether to proceed with the refund or, if necessary, the replacement of the work(s).

7. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, Ramón París García accepts no liability for the following losses, regardless of their origin:

In this way, the obligations will be suspended during the period in which the force majeure continues, and Ramón París García will have an extension in the deadline to fulfill them for a period of time equal to the duration of the force majeure. Ramón París García will use all reasonable means to find a solution that will allow it to comply with its obligations despite the force majeure cause.

8. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Web Site, the Customer agrees that most communications with Ramón París García will be electronic. (to shop@ramon.paris).

For contractual purposes, the Client consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Ramón París García sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the Client.

Likewise, unless otherwise stipulated, Ramón París García may contact and / or notify the Customer in your email or postal address provided.

9. WAIVER

No waiver by Ramón París García of any specific legal right or action or failure by Ramón París García to require strict compliance by the Client with any of its obligations shall constitute a waiver of any other rights or actions arising from a contract or from the Conditions, nor shall it exonerate the Client from compliance with its obligations.

No waiver by Ramón París García to any of these Conditions or to the rights or actions arising from a contract shall be effective unless it is expressly stated that it is a waiver and is formalized and communicated to the Client in writing.


10. NULITY

Should any of these Conditions be declared null and void by a final decision issued by a competent authority, the rest of the clauses shall remain in force, without being affected by such declaration of nullity.


11. FULL AGREEMENT

These Conditions and any document expressly referred to in these Conditions constitute the entire agreement between the Client and Ramón París García in relation to the object of the sale and purchase and replace any other prior pact, agreement or promise agreed verbally or in writing by the same parties.

The Client and Ramón París García acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.


12. DATA PROTECTION

The personal information or data provided by the Client to Ramón París García in the course of a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy or data protection policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the Client consents to the processing of such information and data and declares that all the information or data provided are truthful.


13. APPLICABLE LEGISLATION AND JURISDICTION

Access to, browsing and/or use of this Website and contracts for the purchase of products through it shall be governed by Spanish law.

Any controversy, problem or disagreement arising from or related to the access, browsing and/or use of the Website, or to the interpretation and execution of these Conditions, or to the sales contracts between Ramón París García and the Client, shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.


14. COMPLAINTS AND CLAIMS

The Customer may send Ramón París García their complaints, claims or any other comments they may wish to make using the contact details provided at the beginning of these Conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between Ramón París García and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: http://ec.europa.eu/consumers/odr/.